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Our Appointment System
Book face-to-face or telephone appointments with your GP, nurse or clinician at a time that suits you.
Your details and information are protected by the highest standards of online
security, so all you need to worry about is what to do with the spare time you’ve
earnt.
Problems booking online appointments?
Booking Appointments
During the covid pandemic we are still seeing and treating patients but initial appointments will be telephone or video consultations. These can be booked on line via patient access, using the AskNHS app or by calling the practice.
- Please be aware if you are calling that due to doing so much remotely the phones are busier than normal so please bear with us we will answer as soon as possible.
- If after speaking with the doctor or nurse a face to face appointment is needed this will be booked for you according to the medical need and capacity of our waiting area. Video consultations are easy to arrange using a bespoke link on your phone which the doctor will send you.
Online Consultation via Anima
Submit a medical or admin request online and get the help you need - without waiting for an appointment.
A new way to contact us at the practice, make enquiries, request results, medical certificates and make appointments.
By registering to use the Anima app or accessing this through the existing Patient Access App you will be able to ask us about anything from a health problem, a medication question, prescription request or forms that you’d like us to complete.
Our reception team will still be answering the phones and you will be able to book appointments with them but if you use Anima you will avoid needing to queue on the telephone and will keep lines free for those who do not have internet or who need immediate help. You can also choose what time to put in your request at a convenient time knowing it will be dealt with that day.
It will help us make sure everyone who is trying to get help and support get it by the right person at the right time. You can use the app to book directly with any of our team including our physio and pharmacist and if you are not sure who is best to see the app will direct you to the best person.
Urgent-Same Day
For problems requiring urgent attention a number of urgent-same day telephone appointments are reserved each day. These should not be used for multiple or long term issues. To ensure best use of these appointments, you will be asked the nature of your problem.
General Appointments Procedures
When arriving at the surgery please wear a mask and use the hand sanitiser as per national guidelines and ensure that you let reception staff know of your arrival so that the doctor you are seeing is aware that you are waiting. Always arrive about 5 minutes before your appointment is due. Please remember to let us know if you are going to be late or not attend your appointment as we may then be able to offer your appointment to another patient.
Telephone Consultations
As described all appointments currently are initially telephone consultations. Please note due to the nature of medical consultations the doctor may ring earlier or later than the time you may have booked your appointment for. Please do try to answer the call ( which may be number withheld) as if the doctor has to call repeatedly this reduces the time available for them to actually help patients. If the doctor has tried to call you unsuccessfully you will receive a text to advise you of this.
Lateness
If you arrive more than 10 minutes late you will NOT be seen
- This is calculated: 5 minutes late + 5 minutes grace = 10 minutes. This is to ensure best access for all our patients.
Nurse Appointments
In order to give the correct length of appointment, you will be asked the reason for your request, for example some breathing checks and diabetes reviews will require double appointments.
To ensure the correct appointment length is allocated it is not possible to book nursing appointments on-line.
Evening and Saturday Appointments
We want to make it easier for you to get an appointment at our surgery. In addition to our normal opening hours, we also offer appointments in the evenings and on Saturdays.
Learn more about evening and Saturday appointments
Request Proxy Access
Proxy access is a secure way to use one or more health services for someone else, for example to:
- book appointments
- order prescriptions
- speak to surgery staff
- get information like test results from medical records
Apply to manage health services for others
GP Extended Hours
Visit the Sevenfields PCN website to learn about GP extended hours.
